Zales
Jewelry Repair.
Zales ring repair, resizing, and stone service on a master bench. Insured mail-in from anywhere in the U.S., with written scope and pricing before work begins.
RJS Repair Jewelry Solutions repairs Zales jewelry — engagement rings, wedding bands, Vera Wang LOVE, Enchanted Disney Fine Jewelry, gold chains, and gemstone pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002, is Lloyd's of London insured, and has been a behind-the-scenes repair partner for national retail jewelry programs for more than 15 years.
Zales,
on a master bench.
Zales pieces run heavily bridal — Vera Wang LOVE mountings, Endless Brilliance halo settings, and traditional solitaires — with a strong secondary line in Enchanted Disney Fine Jewelry and colored gemstone fashion pieces. That mix drives predictable repair patterns: ring sizing on pavé shanks, prong retipping on halo heads, stone tightening on cluster settings, and rhodium re-plating on white-gold that has yellowed with wear.
Chains and bracelets from Zales — hollow and solid rope, box, and figaro in 10k and 14k gold — commonly need clasp replacement and link soldering. On stamped Zales pieces we work carefully around hallmarks so brand marks are preserved intact after refinishing.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Zales owners ask for.
Zales Ring Resizing
Resizing engagement rings, wedding bands, and stackables in 10k, 14k, and 18k gold, white gold, and platinum.
Prong Repair on Halo Settings
Retipping and rebuilding worn prongs on Endless Brilliance and Vera Wang LOVE halo heads.
Diamond & Accent Replacement
Matched replacements for lost pavé, cluster, and center stones on Zales bridal and fashion pieces.
Chain & Clasp Repair
Soldering hollow and solid gold chains and swapping worn lobster and spring-ring clasps.
Rhodium Re-Plating
Restoring bright-white tone on white-gold Zales pieces that have worn to a warmer color.
Setting Retightening
Re-securing loose stones across cluster, channel, and pavé Zales fashion rings.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Zales.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Zales
repair questions.
Common questions from Zales owners about repair, warranty, and turnaround.
- Where can I get my Zales ring repaired?
- You can drop your Zales ring at any Zales store, which routes repairs through their service network, or you can mail it directly to RJS for independent, insured service. Many owners choose RJS for faster, technician-direct turnaround or for repairs Zales declines to service in-house.
- Can you fix a broken prong on my Zales engagement ring?
- Yes. Prong retipping and full prong rebuilding on Zales bridal mountings — including Vera Wang LOVE and Endless Brilliance halos — is standard work on our bench, restored to original prong height and grip without disturbing the center stone.
- How much does Zales ring resizing cost?
- Zales ring resizing cost depends on the metal, how many sizes up or down, and whether the shank carries pavé or channel-set stones. You receive a written quote before any bench work is authorized.
- Can you replace a lost diamond in a Zales ring?
- Yes. We source matched replacement diamonds — including small accent pavé, halo stones, and larger center diamonds — to match the cut, color, and clarity profile of your original setting. Replacement specs are confirmed with you in writing before sourcing.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.