Shane Co.
Jewelry Repair.
Shane Co. ring repair, resizing, and stone service on a master bench — insured mail-in nationwide, with written scope and pricing before any work begins.
RJS Repair Jewelry Solutions repairs Shane Co. jewelry — engagement rings, wedding bands, pavé and halo settings, gemstone fashion rings, and gold chains — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. Shane Co. customers outside the retailer's regional store footprint can send pieces in for independent service by mail.
Shane Co.,
on a master bench.
Shane Co. carries an unusually broad engagement-ring lineup — round solitaires, cushion halos, oval hidden-halos, three-stone rings, and heavily pavéd bands, most in 14k white gold or platinum. Repair patterns follow the product mix: prong retipping on halo and three-stone mountings, sizing on pavé shanks that need to be worked without disturbing the shared-bead stones, and rhodium re-plating on white gold that has warmed with wear.
Colored-gemstone fashion pieces from Shane Co. — sapphire, ruby, emerald, and tanzanite — come in for accent stone tightening and occasional bezel or channel repair. Our bench uses stone-safe heat control on colored gems, especially emeralds, which do not tolerate torch heat.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Shane Co. owners ask for.
Shane Co. Ring Resizing
Sizing solitaires, halos, and pavé shanks in 14k gold and platinum with the technique pavé requires.
Prong Retipping
Rebuilding worn prong tips on halo, three-stone, and solitaire Shane Co. mountings.
Pavé & Halo Repair
Re-tightening halo stones and replacing missing shared-bead pavé accents around the center stone.
Gemstone-Safe Setting Work
Sapphire, ruby, and emerald tightening with heat-controlled bench technique — no torch on emeralds.
Center Diamond Tightening
Re-securing loose round, cushion, and oval center diamonds in Shane Co. engagement mountings.
Rhodium Plating & Polish
Restoring bright-white finish on white-gold Shane Co. pieces after wear.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Shane Co..
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Shane Co.
repair questions.
Common questions from Shane Co. owners about repair, warranty, and turnaround.
- Where can I get my Shane Co. ring repaired if there's no store near me?
- Shane Co. operates a regional store footprint, so many customers do not have a nearby location. You can mail your Shane Co. ring directly to RJS after submitting a repair request — we email an insured shipping label, log the piece under chain-of-custody, and return the finished repair insured.
- Do you honor Shane Co.'s free lifetime service?
- Shane Co.'s free lifetime service is a Shane Co.-only program and can only be redeemed at their stores. RJS provides independent paid service with a written scope and pricing before any bench work begins — useful when a nearby Shane Co. store isn't available or when the free-service scope doesn't cover the repair you need.
- Can you fix a broken prong on my Shane Co. halo engagement ring?
- Yes. Prong retipping and rebuilding on Shane Co. halo, three-stone, and solitaire mountings is standard bench work, restored to original prong height and grip without disturbing the center stone or halo diamonds.
- How much does Shane Co. ring resizing cost?
- Shane Co. ring resizing cost depends on the metal, how many sizes up or down, and whether the shank carries pavé. A written quote is provided after inspection and before any bench work is authorized.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.