Privacy Policy
& SMS Terms

RJS Repair Jewelry Solutions (“RJS,” “we,” “us,” or “our”) is a B2B jewelry repair and restoration company headquartered at 2039C Coolidge St, Hollywood, FL 33020. You can reach us at (954) 305-3680 or hello@repairjewelrysolutions.com.

• Contact details you submit through our forms: name, company, work email, phone number, and message contents.
• Program information such as estimated repair volume and program type.
• Technical data from your device when you visit the site: IP address, browser type, pages viewed, and referring URLs.
• Communications you exchange with us by phone, email, or SMS.

• Respond to partnership inquiries and provide quotes.
• Coordinate intake, status, and delivery of repair work.
• Send transactional updates and account-related notices.
• Improve our website, services, and customer support.
• Comply with legal and insurance recordkeeping obligations.

By providing your mobile phone number to RJS — through our contact form, by phone, in writing, or by texting us first — you agree to receive SMS text messages from RJS related to your inquiry, partnership, or active repair work.

• Program / Brand: RJS Repair Jewelry Solutions.
• Message types: appointment confirmations, intake and shipping notifications, repair status updates, quote follow-ups, and customer-care replies.
• Message frequency: message frequency varies based on your interaction with us.
• Message and data rates: message and data rates may apply. Check with your mobile carrier.
• Opt-in: consent is collected when you submit a form including your mobile number, or when you text RJS first. Consent to receive marketing SMS is not a condition of purchase or service.
• Opt-out: you can opt out at any time by replying STOP to any message from us. You will receive a one-time confirmation. After that we will not send you further SMS messages unless you opt back in.
• Help: reply HELP for assistance, or contact hello@repairjewelrysolutions.com / (954) 305-3680.
• Carriers: supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• No sharing for marketing: mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subprocessors that help us deliver SMS messages (for example, our messaging platform), strictly to operate the service.

We do not sell personal information. We share data only with: (a) service providers who help us run our business (hosting, email, SMS delivery, shipping, payment processing) under confidentiality obligations; (b) our insurer (Lloyd’s of London) in connection with the Jewelers Block Policy; and (c) authorities when required by law.

We retain personal information for as long as needed to provide services, comply with legal obligations, and resolve disputes. We use industry-standard administrative, technical, and physical safeguards to protect your information.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, email hello@repairjewelrysolutions.com.

Our services are intended for businesses. We do not knowingly collect personal information from anyone under 16.

We may update this policy from time to time. Material changes will be reflected by updating the “Last Updated” date above and, where appropriate, by additional notice.

Questions about this policy or your data?
RJS Repair Jewelry Solutions
2039C Coolidge St, Hollywood, FL 33020
(954) 305-3680
hello@repairjewelrysolutions.com