Diamonds Direct
Jewelry Repair.
Diamonds Direct ring repair, resizing, and diamond service on a master bench — insured mail-in nationwide, with written scope and pricing before any bench work.
RJS Repair Jewelry Solutions repairs Diamonds Direct jewelry — engagement rings, wedding bands, halo and three-stone mountings, and diamond fashion pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. Diamonds Direct customers outside the retailer's regional footprint can send pieces in for independent service by mail.
Diamonds Direct,
on a master bench.
Diamonds Direct sells heavily to the engagement market — round solitaires, cushion and oval halos, three-stone mountings, and hidden-halo designs, generally set in 14k white gold or platinum. The repairs come in predictable order after a few years of daily wear: prong retipping on halo heads, sizing on pavé and knife-edge shanks, and center-stone tightening on the solitaires and halos.
Because Diamonds Direct operates from a regional store footprint, many customers do not have a nearby location for service. RJS accepts mail-in pieces directly and logs every incoming Diamonds Direct ring under chain-of-custody with a written scope produced before bench work begins.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Diamonds Direct owners ask for.
Diamonds Direct Ring Resizing
Sizing solitaires, halos, three-stone rings, and pavé shanks in 14k, 18k, and platinum.
Prong Repair on Halo Mountings
Retipping and rebuilding worn prongs on hidden-halo and traditional halo heads.
Center Diamond Tightening
Re-securing round, cushion, and oval center diamonds in Diamonds Direct engagement rings.
Pavé & Halo Accent Replacement
Sourcing matched pavé and halo diamonds when a shared-bead stone is lost.
Rhodium Re-Plating
Restoring bright-white tone on white-gold Diamonds Direct pieces after wear.
Wedding Band Repair
Soldering, sizing, and stone tightening on Diamonds Direct anniversary and channel-set bands.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Diamonds Direct.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Diamonds Direct
repair questions.
Common questions from Diamonds Direct owners about repair, warranty, and turnaround.
- Where can I get my Diamonds Direct ring repaired if there's no store near me?
- Diamonds Direct operates a regional store footprint, so many customers do not have a nearby location. You can mail your Diamonds Direct ring directly to RJS after submitting a repair request — we email an insured shipping label, log the piece under chain-of-custody, and return the finished repair insured.
- Can you fix a broken prong on my Diamonds Direct halo engagement ring?
- Yes. Prong retipping and full prong rebuilding on Diamonds Direct halo and hidden-halo mountings is standard bench work, restored to original prong height and grip without disturbing the center stone or the halo diamonds around it.
- How much does Diamonds Direct ring resizing cost?
- Diamonds Direct ring resizing cost depends on the metal, how many sizes up or down, and whether the shank carries pavé or a hidden halo. A written quote is issued after inspection and before any bench work is authorized.
- Can you replace a lost diamond in my Diamonds Direct ring?
- Yes. We source matched replacement diamonds — cut, color, and clarity confirmed with you in writing — and set them into your Diamonds Direct mounting so the piece reads as untouched.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.