James Allen
Jewelry Repair.
James Allen ring repair, resizing, and prong service on a master bench — insured mail-in for engagement rings and wedding bands bought online.
RJS Repair Jewelry Solutions repairs James Allen jewelry — True Hearts diamonds, engagement rings, wedding bands, and diamond fashion pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. James Allen customers, whose pieces are almost always purchased online, can mail their ring directly to us without needing a local retail counter.
James Allen,
on a master bench.
James Allen customers overwhelmingly buy engagement rings and wedding bands online — most often a True Hearts round brilliant or a fancy-shape diamond in a knife-edge, cathedral, or pavé setting. Because there is no walk-in James Allen store network, service almost always happens by mail. The wear patterns we see are consistent: thin prong tips on classic four- and six-prong heads after two to five years of daily wear, shanks that need to be resized after a life change, and white-gold settings that have worn through their rhodium and shifted warmer.
Halo and pavé bands from James Allen require care during sizing to protect the shared-bead pavé and the halo diamonds around the center stone. Our sizing tolerances protect setting geometry, and we re-tighten every accent stone before the piece leaves the bench.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
James Allen owners ask for.
James Allen Ring Sizing
Sizing solitaires, halos, and pavé shanks in platinum, 18k, and 14k gold up or down as needed.
Prong Retipping & Rebuilding
Restoring worn prong tips on True Hearts solitaires and classic four- and six-prong heads.
Center Stone Tightening
Re-securing loose round and fancy-shape diamonds in James Allen engagement mountings.
Halo & Pavé Repair
Re-tightening halo stones and replacing missing shared-bead pavé accents.
Rhodium Re-Plating
Bringing white-gold James Allen pieces back to bright-white after rhodium has worn.
Diamond Replacement
Sourcing matched pavé, halo, or center diamonds when a stone is chipped or lost.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as James Allen.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
James Allen
repair questions.
Common questions from James Allen owners about repair, warranty, and turnaround.
- Where can I get my James Allen ring repaired?
- James Allen is an online-only retailer, so there is no local James Allen store for repairs. The standard path is insured mail-in service. RJS accepts James Allen rings directly — submit a repair request, receive an insured shipping label, and the piece is logged and worked under chain-of-custody.
- Can you fix a broken prong on my James Allen engagement ring?
- Yes. Prong retipping and full prong rebuilding on James Allen engagement rings — True Hearts solitaires, halos, and pavé settings — is standard work on our bench, restored to original prong height and grip without disturbing the center diamond.
- How much does James Allen ring resizing cost?
- James Allen ring resizing cost depends on the metal, how many sizes up or down, and whether the shank carries pavé or a hidden halo. A written quote is issued after inspection and before any bench work is authorized.
- Can you replace a lost side stone or pavé diamond?
- Yes. We source matched pavé and accent diamonds — confirmed with you in writing for size, color, and clarity — and set them into the original James Allen mounting so the piece reads as untouched.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.