Pandora Jewelry
Jewelry Repair.
Our technicians have extensive experience servicing Pandora jewelry and have provided repair services for major jewelry brands and retailers for over 15 years.
RJS Repair Jewelry Solutions services Pandora jewelry — bracelets, charms, rings, and Moments collection pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. Submit a service verification request to receive an evaluation within one business day.
Pandora,
on a master bench.
Pandora pieces — Moments bracelets, charms, Reflexions, ME collections, and rings — see consistent repair patterns: worn clasps, stretched bracelets, loose charm threads, ring sizing on smaller pavé bands, and stone tightening on cubic zirconia and gemstone accents.
RJS handles the full repair spectrum on Pandora pieces with bench-master precision — clasp replacement, soldering, thread repair on charm carriers, stone tightening, and sterling polishing.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Pandora owners ask for.
Clasp Replacement
Servicing and replacing worn lobster, barrel, and signature Pandora clasps on Moments and Reflexions bracelets.
Bracelet Repair
Re-soldering broken links and restoring stretched or damaged charm carriers.
Charm Thread Repair
Fixing stripped or damaged threads on threaded charms so they seat securely on the carrier.
Ring Sizing
Sizing pavé and stackable Pandora rings without disturbing cubic zirconia accents.
Stone Tightening
Re-securing loose CZ and gemstone accents across charms and rings.
Polishing & Rhodium Plating
Restoring sterling finish and white-gold tone on rhodium-plated Pandora pieces.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Pandora.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Pandora
repair questions.
Common questions from Pandora owners about repair, warranty, and turnaround.
- Does Pandora handle their own repairs?
- Pandora offers limited in-store service and replacement options, primarily for pieces still under their warranty window. Many owners use independent specialists like RJS for out-of-warranty pieces, repairs Pandora declines to service, and faster turnaround.
- Is my Pandora piece under warranty?
- Pandora typically offers a limited warranty against manufacturing defects for a defined period from purchase. Damage from normal wear is generally not covered. RJS will provide a written repair scope and pricing before any work begins.
- Can you repair a Pandora bracelet that has stretched out?
- Yes. Stretched Moments bracelets can usually be re-tensioned and re-soldered at the affected links so the bracelet sits properly and holds charms securely again.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
- How do I send my piece in for repair?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.