Pandora
Jewelry Repair.
Pandora bracelet, charm, and ring repair on a master bench — clasp rebuilds, sterling restoration, and stone replacement, with insured mail-in service nationwide.
RJS Repair Jewelry Solutions repairs Pandora jewelry — Moments and Reflexions bracelets, charms, rings, and necklaces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. If a Pandora bracelet clasp has stopped holding, a charm has cracked, or a ring band has thinned, you can mail the piece in for evaluation rather than hunting for a local Pandora store that repairs.
Pandora,
on a master bench.
Most Pandora pieces are sterling silver, with some 14k gold, Pandora Rose, and Pandora Shine work. Sterling is soft and work-hardens unevenly, so barrel clasps, snake chains, and thin stacking bands are the components that fail first. We solder at controlled temperature to avoid pitting the silver and to protect adjacent enamel, Murano glass, and cubic zirconia.
The single most common Pandora repair is the bracelet clasp: barrel clasps lose spring tension and snake chains stretch or kink at the point where charms concentrate weight. We rebuild the clasp mechanism or replace the chain section, then load-test the bracelet with charms in place before it leaves the bench.
Charm-side work is its own discipline — re-securing loose threads on threaded charms, resetting dropped cubic zirconia, re-fusing cracked enamel edges, and repairing Murano glass cores where the silver insert has separated. Ring work is mostly resizing thin stacking bands and retipping the small prongs on halo and sparkling-halo styles. Lloyd's of London insured. 20+ years on the bench.
Service work
Pandora owners ask for.
Bracelet Clasp Repair
Rebuilding or replacing worn barrel and lobster clasps on Pandora Moments bracelets so charms stay secure.
Snake Chain Repair
Repairing stretched, kinked, or broken snake chain sections and re-tipping the threaded end.
Charm Repair & Re-threading
Restoring stripped threads, loose cores, and separated silver inserts on Pandora charms.
Pandora Ring Resizing
Sizing sterling, Pandora Rose, and Shine bands, including thin stacking rings, up or down.
Stone Replacement
Replacing lost or chipped cubic zirconia and man-made stones in charms, rings, and pendants.
Sterling Cleaning & Refinishing
Removing tarnish and restoring the original oxidized-detail finish without flattening the design.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Pandora.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Pandora
repair questions.
Common questions from Pandora owners about repair, warranty, and turnaround.
- Where can I get my Pandora bracelet repaired?
- Pandora stores handle limited service, and many customers are told a broken clasp or chain cannot be repaired. RJS repairs Pandora jewelry by insured mail-in from anywhere in the US — submit a repair request, and we email a prepaid insured label, log your bracelet under chain-of-custody, and return it insured once the bench work passes inspection.
- Can you fix a Pandora bracelet clasp that will not stay closed?
- Yes. A barrel clasp that pops open has usually lost spring tension in the internal mechanism or worn at the threaded post. We rebuild the tension, replace the clasp when the wear is past rebuilding, and load-test the bracelet with your charms in place before returning it.
- How much does Pandora ring repair cost?
- Pandora repair cost depends on the piece and the work — a clasp rebuild, a snake chain section, a ring resize, and a stone replacement are all priced differently. You receive a written quote after inspection, and nothing goes to the bench until you approve it.
- Can you replace a missing stone in a Pandora charm or ring?
- Yes. We match the cubic zirconia or man-made stone to the original size and cut, reset it, and check every adjacent stone for looseness while the piece is on the bench. The replacement spec is confirmed with you in writing before we source it.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.