VRAI
Jewelry Repair.
VRAI ring repair, resizing, and lab-grown diamond service on a master bench — insured mail-in nationwide, with careful handling of the brand's minimal settings.
RJS Repair Jewelry Solutions repairs VRAI jewelry — Diamond Foundry lab-grown engagement rings, wedding bands, and minimalist diamond fashion pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. VRAI customers, who most often buy online, can mail pieces in for evaluation without needing a local VRAI showroom.
VRAI,
on a master bench.
VRAI is a lab-grown-only brand: every diamond is grown by Diamond Foundry, so any stone replacement on a VRAI piece must be a matched lab-grown diamond rather than a natural one. We confirm the origin type and the cut, color, and clarity spec with you in writing before sourcing. The engagement lineup is intentionally minimal — Solitaire, Signature V, Cascading, and Toi et Moi mountings — usually in 14k or 18k white or yellow gold or platinum.
Minimal settings put more visual weight on every prong and bezel edge, so even small wear shows quickly. The steady VRAI repair pattern is prong retipping on the classic four-prong Solitaire, bezel edge repair on bezel-set stones, sizing on plain and half-eternity shanks, and rhodium re-plating on white gold.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
VRAI owners ask for.
VRAI Ring Sizing
Sizing Solitaire, Signature V, and half-eternity shanks in 14k, 18k, and platinum.
Lab-Grown Diamond Replacement
Sourcing matched lab-grown replacements — cut, color, and clarity confirmed — for lost or chipped VRAI stones.
Prong Retipping
Restoring worn prong tips on VRAI four-prong Solitaire and Cascading mountings.
Bezel Edge Repair
Reforming worn bezel edges on VRAI bezel-set solitaires and pendants without altering the profile.
Toi et Moi Setting Repair
Tightening and re-securing the two center stones on VRAI Toi et Moi rings.
Rhodium Plating & Polish
Restoring bright-white finish on white-gold VRAI pieces after everyday wear.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as VRAI.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
VRAI
repair questions.
Common questions from VRAI owners about repair, warranty, and turnaround.
- Where can I get my VRAI ring repaired?
- VRAI operates a small showroom network, so most customers repair by mail. You can mail your VRAI ring directly to RJS after submitting a repair request — we email an insured shipping label, log the piece under chain-of-custody, and return the finished repair insured.
- Do you work on lab-grown diamonds from VRAI?
- Yes. VRAI diamonds are lab-grown by Diamond Foundry and are chemically and physically identical to natural diamonds, so they are worked with the same bench technique. If a stone needs replacement we source a matched lab-grown replacement and confirm the spec with you in writing.
- Can you resize a VRAI half-eternity band?
- Yes, within limits. Half-eternity bands can typically be resized up to half a size in either direction without disturbing the diamond line; larger changes may require adding or removing a segment. A written scope is issued after inspection.
- How much does VRAI ring repair cost?
- VRAI ring repair cost depends on the setting, the metal, and the repair — sizing, prong retipping, bezel repair, or lab-grown stone replacement. A written quote is provided after inspection and before any bench work is authorized.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.