Helzberg Diamonds
Jewelry Repair.
Helzberg Diamonds ring repair, resizing, and stone service on a master bench — insured mail-in from anywhere in the U.S., with written pricing before any bench work.
RJS Repair Jewelry Solutions repairs Helzberg Diamonds pieces — engagement rings, wedding bands, Diamond Masterpiece solitaires, and colored-gemstone fashion jewelry — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002, is Lloyd's of London insured, and has provided repair services for major national retailers for more than 15 years.
Helzberg Diamonds,
on a master bench.
Helzberg pieces skew heavily bridal — Diamond Masterpiece round-brilliant solitaires, halo and hidden-halo settings, and traditional four-prong mountings in 14k white and yellow gold. The steady repair pattern is prong retipping on the head, sizing on the shank as the wearer's ring size shifts, and rhodium re-plating to keep white gold from yellowing at the edges. Colored-gemstone fashion pieces come in for accent tightening and clasp repair on companion pendants.
Wedding bands from Helzberg — anniversary bands, three-stone bands, and channel-set eternities — need clean sizing that preserves the metal geometry around channel-set stones. We work them with the disciplined process that channel and eternity settings require.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Helzberg Diamonds owners ask for.
Helzberg Ring Resizing
Sizing engagement rings, anniversary bands, and channel-set eternities in 14k and 18k gold and platinum.
Prong Repair on Bridal Mountings
Retipping and rebuilding worn prongs on Diamond Masterpiece and halo Helzberg heads.
Center Stone Tightening
Re-securing round and princess-cut center diamonds in solitaire and halo mountings.
Diamond Replacement
Sourcing matched pavé, halo, and center diamonds when a stone is chipped or lost.
Rhodium Re-Plating
Restoring bright-white tone on white-gold Helzberg pieces that have worn to a warmer color.
Chain & Pendant Repair
Soldering broken chains and swapping worn clasps on Helzberg gold and sterling chains.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Helzberg Diamonds.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Helzberg Diamonds
repair questions.
Common questions from Helzberg Diamonds owners about repair, warranty, and turnaround.
- Where can I get my Helzberg Diamonds ring repaired?
- You can drop your Helzberg ring at a Helzberg store or mail it directly to RJS for independent, insured service. Many owners choose RJS for faster, technician-direct turnaround or when the repair falls outside Helzberg's in-store service scope.
- Do you honor Helzberg's Lifetime Guarantee?
- Helzberg's Lifetime Guarantee is a Helzberg-only program and can only be redeemed through Helzberg. RJS provides independent paid service with a written scope and pricing before any bench work begins — useful when the guarantee doesn't cover the specific repair needed or when a faster turnaround is important.
- Can you fix a broken prong on my Helzberg Diamond Masterpiece ring?
- Yes. Prong retipping and full prong rebuilding on Helzberg Diamond Masterpiece and halo mountings is standard work on our bench, restored to original prong height and grip without disturbing the center stone.
- How much does Helzberg ring repair cost?
- Helzberg ring repair cost depends on the metal, the repair type, and the setting complexity. A written quote is provided after inspection and before any bench work is authorized.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.