Repair infrastructure
built for retail scale.
Four program architectures that adapt to how your retail operation already runs — volume-ready, fully insured, quietly invisible behind your brand.
Centralized Repair Programs
Consolidate every store's repair queue into one disciplined operation with shared SLAs, status reporting, and a single point of accountability.
- Per-store intake & routing
- Unified turnaround targets
- Monthly volume & quality reporting
- Single billing relationship
White Label Repair
Your brand on every envelope, slip, and customer-facing touchpoint. We operate invisibly so your repair experience reads as 100% yours.
- Branded packaging & paperwork
- Custom intake forms & tags
- Brand-voice status communications
- No RJS marks at customer interface
Mail-In Repair
Insured shipping both ways, tracked custody, secure intake, and bench-master execution — ideal for ecommerce, multi-state chains, and brand DTC.
- Pre-paid insured labels
- Tracked chain of custody
- Per-piece status updates
- 48-hour intake processing
Insurance & Warranty
Compliant documentation, certified valuations, and audit-ready records for insurance carriers and warranty programs.
- Certified pre/post valuations
- Photographic documentation
- Carrier-compliant reporting
- Audit-ready archives
Every program we
operate for retailers.
Centralized Repair Programs
A single repair operation that absorbs intake from every store in your network — shared SLAs, unified quality control, and one accountable partner.
Learn about Centralized Repair Programs 02Mail-In Repair Services
End-to-end mail-in repair logistics — insured both ways, tracked at every leg, and processed inside published intake SLAs.
Learn about Mail-In Repair Services 03Retail Jewelry Repair Partnerships
Multi-year program partnerships co-designed with your operations, merchandising, and loss-prevention teams — not vendor relationships.
Learn about Retail Jewelry Repair Partnerships 04White Label Repair Services
Your brand on every envelope, slip, and customer touchpoint. We operate invisibly so the repair experience reads as 100% yours.
Learn about White Label Repair Services 05Quality Control & Inspection
Independent inspection services — incoming-vendor inspection, pre-shipment certification, and grading audits backed by photographic documentation.
Learn about Quality Control & Inspection 06Fast Turnaround Programs
Expedited repair programs with reserved bench capacity, priority intake, and published turnaround SLAs your stores can confidently promise.
Learn about Fast Turnaround Programs 07Nationwide Service Support
Nationwide repair service support for multi-state retailers and DTC brands — unified SLAs, insured shipping in every state, single accountable partner.
Learn about Nationwide Service Support 08Repair Tracking & Customer Communication
Per-piece tracking and branded customer communications — every status change pushed to the customer in your brand voice, on your domain.
Learn about Repair Tracking & Customer Communication 09Insurance & Warranty Repairs
Compliant documentation, certified valuations, and audit-ready records built for insurance carriers, retail warranty programs, and corporate self-insurance.
Learn about Insurance & Warranty Repairs