Blue Nile
Jewelry Repair.
Blue Nile ring repair, resizing, and diamond service by a master bench — insured mail-in service for pieces bought online and worn every day.
RJS Repair Jewelry Solutions repairs Blue Nile jewelry — Build Your Own engagement rings, Astor by Blue Nile solitaires, eternity bands, and diamond fashion pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. Blue Nile customers whose pieces were purchased online can send them in without a nearby retail counter.
Blue Nile,
on a master bench.
Blue Nile is an online-first jeweler, which means their customers rarely have a local Blue Nile counter to walk into for service. Most Blue Nile pieces are engagement rings and wedding bands — Build Your Own solitaires with six-prong Tiffany-style heads, four-prong classic settings, cathedral mountings, and Astor by Blue Nile diamonds set in platinum or 18k white gold. After a few years of wear, the same repairs come in over and over: prong tips that have worn thin, shanks that need resizing after a life change, and rhodium plating that has faded on white gold.
Because pieces arrive by mail, we photograph and log every incoming Blue Nile ring under chain-of-custody, run a full setting inspection, and produce a written repair scope with pricing before any bench work is authorized. Eternity bands from Blue Nile — with continuous shared-prong pavé — need particular care during sizing, and we work them with the specialized technique that eternity settings require.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Blue Nile owners ask for.
Blue Nile Ring Resizing
Resizing solitaires, cathedral mountings, and pavé shanks in platinum, 18k, and 14k gold.
Six-Prong Retipping
Rebuilding worn tips on Tiffany-style Build Your Own solitaire heads and Astor mountings.
Eternity Band Sizing & Repair
Specialized sizing on shared-prong pavé eternity bands without loosening the diamond line.
Center Diamond Tightening
Re-securing round brilliant and fancy-shape diamonds on Blue Nile engagement rings.
Rhodium Plating
Restoring bright-white finish on 18k and 14k white-gold Blue Nile settings.
Diamond Replacement
Sourcing matched pavé and accent diamonds when a stone is lost from a Blue Nile setting.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Blue Nile.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Blue Nile
repair questions.
Common questions from Blue Nile owners about repair, warranty, and turnaround.
- Where can I repair my Blue Nile ring if there's no store near me?
- Blue Nile is a primarily online retailer, so most customers do not have a local Blue Nile service counter. You can mail your ring directly to RJS after submitting a repair request — we email an insured shipping label, log the piece under chain-of-custody, and return the finished repair insured.
- Can you resize an eternity band from Blue Nile?
- Yes, within limits. Full shared-prong eternity bands can typically be resized up to half a size in either direction without compromising the diamond line; larger changes may require adding or removing a segment and re-setting stones. We give you a written scope after inspection.
- How much does Blue Nile ring repair cost?
- Blue Nile ring repair cost depends on the setting type, metal, and repair — sizing, prong retipping, stone replacement, or eternity band service. You receive a written quote before any bench work begins.
- Can you fix a chipped or lost diamond on my Blue Nile ring?
- Yes. We source matched replacement diamonds — cut, color, and clarity confirmed with you in writing — and set them into your Blue Nile mounting. Chipped diamonds can often be recut and reset, depending on the damage.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.