Brilliant Earth
Jewelry Repair.
Brilliant Earth ring repair, resizing, and lab-grown diamond service on a master bench — insured mail-in nationwide, with careful handling of recycled metal settings.
RJS Repair Jewelry Solutions repairs Brilliant Earth jewelry — natural and lab-grown diamond engagement rings, Fairmined and recycled-gold wedding bands, and gemstone pieces — from a centralized bench in Hollywood, Florida, with insured mail-in service nationwide. RJS has been on the bench since 2002 and is Lloyd's of London insured. Brilliant Earth customers can mail pieces in for evaluation without needing a local Brilliant Earth showroom.
Brilliant Earth,
on a master bench.
Brilliant Earth engagement rings often pair a lab-grown or natural diamond with a recycled-gold or platinum setting — hidden halos, French-set pavé, and vintage-inspired filigree are common. Lab-grown diamonds are chemically identical to natural diamonds and are handled with the same bench technique, but the sourcing side is different: when a lab-grown stone is chipped or lost, we source a matched lab-grown replacement rather than a natural one, and we confirm the origin type with you in writing before quoting.
Recycled-gold and Fairmined-metal settings behave the same as standard gold on the bench, so sizing, prong work, and soldering follow the same disciplined process. Filigree and milgrain detailing on vintage-style Brilliant Earth mountings need careful hand-finishing after sizing so the pattern reads intact.
Lloyd's of London insured. 20+ years on the bench. 50,000+ pieces processed annually under documented chain of custody.
Service work
Brilliant Earth owners ask for.
Brilliant Earth Ring Sizing
Sizing vintage-style, halo, and pavé mountings in recycled gold and platinum without flattening milgrain.
Lab-Grown Diamond Replacement
Sourcing matched lab-grown replacements — cut, color, and clarity confirmed — for lost or chipped stones.
Prong Repair
Retipping and rebuilding worn prongs on solitaire, halo, and hidden-halo Brilliant Earth mountings.
Filigree & Milgrain Restoration
Hand-finishing filigree and milgrain detail on vintage-inspired settings after sizing or repair.
Setting Retightening
Re-securing loose pavé and halo accents on French-set and micro-pavé Brilliant Earth pieces.
Rhodium & Polishing
Re-plating white gold and returning yellow-gold and rose-gold Brilliant Earth pieces to a fresh finish.
Determine your repair options
Submit your repair request and a senior member of our service team will evaluate it and confirm next steps shortly. Your brand is pre-noted as Brilliant Earth.
Five reasons your piece
belongs on our bench.
Lloyd's-Insured Custody
Every piece protected end-to-end under a Jewelers Block Policy from intake to return.
Predictable Turnaround
Written timelines you can plan around — most consumer repairs returned in 10–15 business days.
Bench-Master QC
Multi-stage inspection by senior jewelers before any piece leaves the bench.
Built for Volume
The same infrastructure that runs national retail programs — applied to your single piece.
Mail-In Convenience
Prepaid shipping label provided after your service request is approved. Your piece never leaves insured custody.
Brilliant Earth
repair questions.
Common questions from Brilliant Earth owners about repair, warranty, and turnaround.
- Where can I repair my Brilliant Earth ring?
- Brilliant Earth has a limited showroom network, so most customers repair by mail. You can mail your Brilliant Earth ring directly to RJS after submitting a repair request — we email an insured shipping label, log the piece under chain-of-custody, and return it insured.
- Do you work on lab-grown diamond Brilliant Earth rings?
- Yes. Lab-grown diamonds are chemically and physically identical to natural diamonds and are worked with the same bench technique. If a lab-grown stone needs replacement we source a matched lab-grown replacement and confirm the spec with you in writing.
- Can you resize a Brilliant Earth vintage-style ring without ruining the milgrain?
- Yes. Vintage-inspired Brilliant Earth mountings with milgrain and filigree require hand-finishing after sizing to keep the pattern crisp. That step is built into the standard scope on those settings.
- How much does Brilliant Earth ring repair cost?
- Brilliant Earth ring repair cost depends on the metal, the setting type, and the repair — sizing, prong retipping, or stone replacement. A written quote is provided after inspection and before any bench work is authorized.
- How do I send my piece in for repair by mail?
- Submit the service verification form on this page with a description and photos. Our jewelry service center will evaluate your request within one business day and email an insured, prepaid shipping label. Your piece never leaves insured custody from the moment it enters our system.
- What is the typical repair turnaround?
- Standard turnaround on most consumer repairs is 10–15 business days from the date your piece arrives at our facility. Complex restorations, custom stone sourcing, or vintage component fabrication may extend that window — you will be given a written timeline before any work begins.
- Is my jewelry insured while it is in your care?
- Yes. Every piece in RJS custody is covered end-to-end by a Lloyd's of London Jewelers Block Policy from the moment it arrives until it is returned. We provide documented chain-of-custody on every job and can supply insurance certificates on request.
Trusted by the brands behind
the jewelry you wear.
20+ years of bench-master precision, now available for individual pieces.