Service Areas

Service Areas — Rooted in South Florida.
Serving nationwide.

Our Hollywood, FL atelier serves retail partners across South Florida and operates secure insured mail-in programs for B2B accounts — retailers, brands, and manufacturers — across the entire United States.

South Florida

Local accounts.
In Person Appointments.

For partners within driving distance of our Hollywood atelier, we offer scheduled in-person appointments on a recurring cadence.

Nationwide Insured Mail-In

Anywhere in the US.
Insured both ways.

Outside South Florida there is no separate bench and no regional subcontractor. Every piece — from New York, Los Angeles, Chicago, Dallas, Atlanta, Seattle, or a single storefront in a town of four thousand people — travels to the same Hollywood, Florida atelier and is worked by the same senior jewelers on the same SLA.

  • Pre-paid insured labels. We issue the label after your request is approved. The piece is under Lloyd's of London Jewelers Block cover from the moment it leaves your counter until it is signed for back at your door — outbound and return.
  • 48-hour intake. Logged, photographed, and assigned a tracked job ticket within two business days of arrival, so you know the piece is in custody before the bench work even starts.
  • One SLA, every state. Most consumer repairs return in 10–15 business days including transit. Program accounts get written turnaround targets their store managers can quote to customers.
  • Audit-ready chain of custody. Photographic intake, second-jeweler QC, and documented return — the paperwork insurance and warranty programs need, regardless of which state the piece shipped from.

See How Mail-In Jewelry Repair Works and Is It Safe to Mail Jewelry for Repair?

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