Charles & Colvard Authorized Repair & Moissanite Restoration

Charles & Colvard authorized repair

RJS is an authorized Charles & Colvard repair partner, handling moissanite resetting, prong and setting repair, resizing, and restoration for Charles & Colvard pieces. If your stone is loose, your setting is worn, or your ring needs resizing, an authorized partner has the bench expertise and handling standards specific to moissanite—and every piece is covered under our Lloyd's of London Jewelers Block Policy.

Warranty vs. paid repair—which do you need?

• Under manufacturer warranty: Charles & Colvard's limited warranty covers certain defects; register and contact the brand directly for warranty claims.
• Out of warranty, accidental damage, resizing, or restyling: These aren't warranty items. As an authorized repair partner, RJS performs this paid work with moissanite-appropriate techniques.

Moissanite repairs we handle

• Stone tightening and re-setting of loose moissanite
• Prong retipping and rebuilding
• Ring resizing (with laser welding where stones are present)
• Cleaning, polishing, and restoring cloudy or scratched settings
• Chain, clasp, and mounting repair

Why moissanite needs the right bench

Moissanite is durable but heat- and setting-sensitive during certain repairs. Working with an authorized partner means techniques and quality control matched to the material, not a generic approach.

How to send your Charles & Colvard piece for repair

1. Request an insured, trackable shipping label.
2. Receive a written evaluation and quote before work begins.
3. Approve, and we complete the repair with insured custody throughout.
4. Your piece is returned insured and tracked.

Frequently asked questions

Is RJS authorized by Charles & Colvard? Yes. RJS is an authorized Charles & Colvard repair partner.

Can you fix a chipped or cloudy moissanite? We evaluate each stone; cloudiness is often cleaning or setting-related, and damaged stones can frequently be re-set or replaced.

Do I use the warranty or pay for repair? Manufacturer defects may fall under Charles & Colvard's warranty (contact the brand). Resizing, accidental damage, and out-of-warranty work are paid repairs we perform as an authorized partner.