White-Label & Wholesale Jewelry Repair Programs: A Retailer's Guide
Is a white-label jewelry repair program software or a service?
It is a service partnership, not software. A white-label jewelry repair program is an arrangement in which an insured repair partner performs the bench work on your customers' jewelry while the entire experience carries your store's brand. It is not a point-of-sale system, not repair-ticket software, and not a SaaS subscription.
The phrase gets used for two different things, which is why searches for it return both. Worth separating them before you shop:
| White-label repair program (service) | Repair software (SaaS/POS) | |
|---|---|---|
| What you buy | Bench work performed for you | A tool your staff uses |
| Who repairs the jewelry | The partner's jewelers | Your own bench, or nobody |
| What it solves | You have no jeweler on staff | You have a jeweler and need ticketing |
| Priced by | Per repair | Per seat or per month |
| Liability while in transit | The partner's insurance | Yours |
If you have no jeweler on staff, software does not help you — it only tracks work you still cannot perform. A service program is what lets you offer repair at all.
What is a white-label jewelry repair program?
A white-label jewelry repair program lets a retailer offer repair services under its own brand while an insured partner does the bench work behind the scenes — with consistent SLAs, documented custody, and audit-ready reporting. It turns repair from an operational headache into a branded, revenue-generating service without hiring jewelers.
How the programs work
- Customers drop off (or mail in) pieces to your store or portal.
- The repair partner receives, evaluates, and completes work under your brand.
- Insured, tracked logistics move pieces both ways with full chain of custody.
- You get status updates, reporting, and warranty documentation to hand your customers.
What to require from a partner
- Full insurance — a Lloyd's of London Jewelers Block Policy covering every piece.
- Consistent SLAs at volume — turnaround your store managers can promise.
- True white-label — packaging and communications read as yours.
- Chain of custody + reporting — audit-ready records for every item.
- QC that holds at scale — quality that doesn't slip when volume spikes.
Frequently asked questions
Is a white-label jewelry repair program the same as jewelry repair software? No. A white-label program is a service partnership in which another company's jewelers perform the repairs under your brand. Repair software is a tool for managing tickets and workflow, and still requires you to employ someone who can do the work.
How does white-label jewelry repair work for retailers? An insured partner performs repairs under your brand, with SLAs, tracked custody, and reporting, so you offer the service without an in-house bench.
What are white-label jewelry repair services for retailers? They are outsourced bench services — sizing, stone tightening, restoration, laser welding — delivered to your customers under your own name, with the partner invisible in the customer experience.
What should retailers require from a repair partner? Full insurance, consistent SLAs, true white-label experience, chain-of-custody reporting, and QC that holds at volume.
Related pages: Wholesale & Partner Programs · Partner Programs · How to Choose a Wholesale Repair Partner · Request a consultation