White-Label & Wholesale Jewelry Repair Programs: A Retailer's Guide

What is a white-label jewelry repair program?

A white-label jewelry repair program lets a retailer offer repair services under its own brand while an insured partner does the bench work behind the scenes — with consistent SLAs, documented custody, and audit-ready reporting. It turns repair from an operational headache into a branded, revenue-generating service without hiring jewelers.

How the programs work

• Customers drop off (or mail in) pieces to your store or portal.
• The repair partner receives, evaluates, and completes work under your brand.
• Insured, tracked logistics move pieces both ways with full chain of custody.
• You get status updates, reporting, and warranty documentation to hand your customers.

What to require from a partner

1. Full insurance — a Lloyd's of London Jewelers Block Policy covering every piece.
2. Consistent SLAs at volume — turnaround your store managers can promise.
3. True white-label — packaging and communications read as yours.
4. Chain of custody + reporting — audit-ready records for every item.
5. QC that holds at scale — quality that doesn't slip when volume spikes.

Frequently asked questions

How does white-label jewelry repair work for retailers? An insured partner performs repairs under your brand, with SLAs, tracked custody, and reporting, so you offer the service without an in-house bench.

What should retailers require from a repair partner? Full insurance, consistent SLAs, true white-label experience, chain-of-custody reporting, and QC that holds at volume.