How Mail-In Jewelry Repair Works (Step by Step)

How does mail-in jewelry repair work?

Mail-in jewelry repair works in five steps: you request an insured shipping label, send your piece, receive a written quote after evaluation, approve the work, and get it back—repaired, insured, and tracked the whole way. Most repairs are completed within 10–15 business days once your item arrives, and every piece is covered under a Lloyd's of London Jewelers Block Policy.

The 5 steps

1. Request an insured label. Start online; you get a prepaid, trackable, insured shipping label.
2. Send your piece. Photograph it, pack it in a small rigid box, and ship with signature confirmation.
3. Get a written quote. A bench jeweler evaluates the piece and sends a quote before any work begins—no surprises.
4. We repair it. Once approved, the work is completed with multi-stage quality control and 100% chain-of-custody tracking.
5. Insured return. Your piece ships back insured and tracked, with delivery confirmation.

How long does it take?

Standard turnaround is typically 10–15 business days after arrival; rush service is available for an added fee. Simple repairs can be faster; antique restoration takes longer.

Is it safe?

Yes—with an insured repairer. The key protections are insured two-way shipping, a Jewelers Block Policy, and documented custody. (See our guide: Is It Safe to Mail Jewelry for Repair?)

Frequently asked questions

How long does mail-in jewelry repair take? Usually 10–15 business days after your item arrives, plus shipping; rush options exist.

Do I get a quote first? Yes—work only begins after you approve a written quote.

What if I don't approve the quote? Your piece is returned; reputable labs don't perform unapproved work.